Thanks for shopping at Blue Mountain Water’s online store! 

Please read the following and contact us if you have questions or need more information, we are always happy to help.


  • Exchanges are processed only for expired items.  
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. 
  • Your item(s) must be in the original packaging. 
  • Your item(s) needs to have the receipt or proof of purchase.  
  • You should not accept a delivery if your item(s) are damaged or leaking.  Once a delivery is accepted, it cannot be returned for any other reason but expiration.
  • Your item(s) can be exchanged for exact or similarly priced cases.  
  • In the event you need to do an exchange, you must first return the item(s) to us.  This can be done by either returning it to us at LP#856, Eastern Main Road, Guaico; or by giving it to our delivery driver upon your next purchase.  Your exchange will then be processed and delivered to you within 7 days.


  • Refunds will be processed only in the event you have placed an order and we do not have the item in stock.  
  • Once your refund is approved, we will initiate a refund to your credit card. 
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 
  • You will be notified via the email address supplied to us, once the refund has been processed.
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